How Muscat Furniture Store chose to stand out against its competition
Recently, we received a message via WhatsApp from Muscat Furniture. In a very brief summary, without saying it, we learnt that their total focus is to put the customer first.
The message was to enquire if we offered NFC Google Review Cards. Since the message came via the number that we have listed on our website, we knew that the question was to confirm what we offer, because many companies say they have something, or do something, while they don’t. You become their very first client and guinea pig. So we sort of expect this and are not offended by this.
We responded positively and scheduled a meeting very quickly. During the meeting, Muscat Furniture expressed their needs, and we offered the solutions. “Not only do we have NFC Google Review Cards, we also have NFC Table Stands, which we could customize for you,” we said! We then added, we also offer 360º Google Virtual Tours. Our host was aware of the virtual tours and what potential they held. So, immediately, he said he would get a Google Review Card and an NFC Table Stand for each branch.
He then requested we immediately get the Google 360º Virtual Tour done for the location near our businesses, with others to follow.
For me, I was sort of surprised, because 7 years before I had visited the very same store, and the idea of Virtual Tour was very foreign, and the idea was not entertained. But I realized 2 things have just happened! One is that the time has come, and two is that the marketing person knows the potential of a virtual tour for a business, compared to the person in the past.
If I have learnt anything from many business meetings in the past, it is that for anyone to succeed, they need to make a decision, and then they need to make the decision right, by making sure that it works. But that only works if one has done a little research and can take calculated risks. Here, I felt that I was talking to such a person.
In short, as I talked to the marketing person, I could see their whole-hearted desire to make sure that Muscat Furniture stands out and is the best it can be in taking care of thier customers. The stories shared about how they have accommodated customers just blew my mind. They were corporate, but personal! A mix that is very rare.
Basically, they wanted to put the customer first and to know from as many a customer as possible how they felt, so the best way is to get reviews from them. Muscat Furniture responds to the reviews and learns from them, to make sure that every next customer gets the best treatment possible. This was the reason for getting NFC Review Cards & Table Stands. With every review, they get an edge over their competition in every wilaya where their store is.
The virtual tour just brings more eyeballs to their business, which eventually ends in the showroom. Which is the whole point! Let the viewer feel immersed and totally present at the location, so much so that they should want to come to the location.
The cool part about the virtual tour is that it can be viewed from any Virtual Goggles and works seamlessly to immerse the viewer in the store. Not only that, it can be used in meetings, and with those who need to renovate or reorder things in the store without having to set foot in there!
As simple as this may seem, they have just set themselves apart from their competition by giving the customer the front row seat to enhancing their business.
To top it all, my wife was just looking for a bed frame which she found on their website! They sourced it from the branch, brought it to our home and assembled it in timely manner. So we know from first hand experience how they bend backwards to make every customer happy.
As a business, we are happy to include Muscat Furniture under the list of companies that we are happy to have done business with. Both B2B & B2C
We wish them success
Should you wish to get any of the services we offered to Muscat Furniture, please feel free to contact us. OR visit out website for more https://Oman360Views.com
