Refunds and Returns Policy
Overview
At Oman360Views, we take pride in delivering high-quality, custom solutions tailored specifically to your needs.
Because our physical products are custom-crafted only after your explicit review and approval—complete with video testing provided before shipping or handover—defects or mismatches are extremely rare. Upon physical handover, all products are thoroughly tested again in your presence to ensure complete satisfaction.
Our standard returns policy lasts 14 days from the date of delivery or handover. If 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
Eligibility for Returns & Refunds
To be eligible for a return or refund:
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Condition: The item must be unused, unscratched, and in the exact condition in which you received it, including all original packaging.
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Non-Custom Items Only: Refunds are strictly available for standard, non-customized products. Custom-built or personalized products are final sale and non-refundable once approved and delivered.
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Non-Physical Services: Digital services and virtual solutions (such as virtual tour creation) are non-refundable once work has commenced or been delivered.
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Sale Items: Only regular-priced items may be refunded. Sale or promotional items are non-refundable.
Intellectual Property & Usage Restrictions
All media, digital assets, and physical creations produced by Oman360Views remain protected under applicable intellectual property laws.
No copies—whether physical or digital—may be created, retained, or utilized without written authorization. In the event of a return or refund request, rights to use the work are fully revoked. Unauthorized reproduction or use of our work, prior to or following a refund, will result in immediate legal action to the fullest extent permitted by law.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a damaged item for an identical replacement, please notify us immediately at oman360views@gmail.com.
Shipping Returns
To return your product, you will be responsible for paying your own shipping costs. Original shipping fees and return shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your final refund total.
Delivery times for exchanged products may vary depending on your location. For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of un-tracked returned items.
Refund Processing & Delays
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment.
If you haven’t received an approved refund yet:
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Re-check your bank account or payment statement.
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Contact your credit card company, as it may take time before a refund is officially posted.
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Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us.
Need Help?
If you have any questions or require assistance regarding our refunds and returns policy, please reach out to us at oman360views@gmail.com.
